People.cn (SH:603000) Hua Xia Shi Bao·2026-01-21 08:55Core Viewpoint - The recent 2025 People's Finance Forum in Beijing recognized the case submitted by Zhuhai Consumer Finance Co., Ltd. (referred to as "Zhuhai") for its innovative practices in building an AI ecosystem and leading the digital transformation of the industry, marking its second consecutive year of receiving this honor as the only consumer finance institution selected [1][3]. Group 1: Recognition and Achievements - Zhuhai was awarded the "Digital Finance" case in the "2025 Construction of a Financial Power" initiative, following its previous recognition in 2024 for its contributions to "Inclusive Finance" [1][3]. - The continuous recognition of Zhuhai highlights its sustained leadership in comprehensive strength and its significant role in promoting financial services for the real economy, providing important references for the industry's high-quality development [3]. Group 2: Technological Innovations - Zhuhai has adopted cutting-edge technologies such as cloud computing, big data, and machine intelligence to enhance its core capabilities, including IT-driven operations, internet risk control, and intelligent services [4]. - The company launched the industry’s first open-source large model "Zhuhai Zhilv," which has undergone two iterations, resulting in the release of the second-generation model with enhanced capabilities for complex business scenarios [4]. Group 3: Consumer Protection Initiatives - In the consumer protection domain, Zhuhai developed the "Zhuhai Zhilv Consumer Protection Intelligent Agent," establishing a three-tiered prevention system that effectively addresses customer complaints and enhances service quality [5]. - The consumer protection intelligent agent can monitor over 60 scenarios, achieving a 90% first-time resolution rate for issues and identifying over 6,000 fraudulent numbers [5]. Group 4: Inclusive Financial Services - Zhuhai has created a digital "self-service" system characterized by "confidence" and "self-healing" services, significantly improving accessibility and convenience for customers [6]. - The "confidence" service allows 40% of customers to complete self-service authentication and approval outside traditional banking hours, benefiting over 15 million customers through reduced costs and interest [6]. - The "self-healing" service has evolved the traditional post-loan interaction model, serving over 200,000 customers and providing relief to more than 420,000 individuals [6]. Group 5: Future Directions - Zhuhai aims to leverage technological advancements to build a more intelligent, efficient, and secure financial service system, enhancing the precision and adaptability of financial services for the real economy [6]. - The company is committed to playing a significant role in the construction of a financial power, focusing on technological innovation and inclusive service to contribute to the broader financial landscape [6].