eGain(US:EGAN) Globenewswire·2026-01-21 16:52Core Insights - eGain Corporation has launched eGain AI Agent for Cisco Webex Contact Center, providing real-time conversational guidance and interaction intelligence to enhance customer service operations [1][4]. Product Features - The solution integrates eGain's AI Knowledge Hub and AI Agent into the Webex Contact Center, offering contextual guidance to agents during live interactions by synthesizing insights from conversation histories [2][8]. - It enables agents to receive proactive guidance without leaving their workspace, thus streamlining the workflow and improving efficiency [2][8]. Benefits - The integration aims to improve first-contact resolution, reduce handle time, and enhance overall customer experience [1][4]. - eGain's CEO emphasized that the solution delivers trusted AI capabilities within the existing Cisco ecosystem, facilitating a scalable return on investment in customer service operations [4]. Event Participation - eGain will demonstrate the new solution at Customer Contact Week in Orlando from January 21-23, 2026, showcasing measurable improvements in agent efficiency and customer satisfaction [5]. Company Overview - eGain specializes in AI knowledge solutions for customer engagement, serving Global 2000 companies across various industries and government clients in over 60 countries [6].