迎接ESG大考，险企数据中心碳排高

Core Viewpoint - The upcoming ESG evaluation for A-share listed insurance companies is drawing significant market attention, with a focus on their carbon emissions and customer service complaints as they prepare for mandatory disclosures by January 2026 [2][3]. Group 1: ESG Reporting and Carbon Emissions - All five major A-share listed insurance companies, including China Life, Ping An, China Pacific, PICC, and New China Life, are required to disclose their latest annual ESG reports within three months [2]. - The first national standard for financial ESG evaluation has been released, providing a clear scoring framework for the insurance industry [2]. - The total carbon emissions of these five companies show a downward trend, with the highest reduction reaching 12.5% [2][6]. - China Life has the highest total carbon emissions at 67.61 thousand tons, while PICC has the lowest at 1.76 thousand tons, indicating significant disparities in emissions across the industry [6]. Group 2: Green Investments - The total scale of green investments by the five insurance companies exceeds 1 trillion yuan, with China Life leading at nearly 535 billion yuan [11][12]. - Green insurance products are also being developed, with significant coverage amounts reported by various companies, such as China Life providing risk coverage exceeding 18 trillion yuan [11][12]. Group 3: Customer Complaints - New China Life has seen a dramatic increase in customer complaints, with a year-on-year rise of 71.52%, totaling 134,293 complaints [15][16]. - The complaint volume per billion yuan of premium for New China Life is 0.87, which is relatively high compared to other companies [15][16]. - The insurance industry is facing scrutiny regarding customer service quality, which is a critical aspect of the social dimension of ESG [15][17].