Group 1 - The core issue revolves around consumers experiencing "forced refunds" after purchasing "Liba Flower Plant Soft Care Laundry Liquid" from the official flagship store of Libai Group, with reports indicating that orders were canceled without prior notice [1][2] - A specific case highlighted a consumer who ordered a 10 kg package priced at 6.9 yuan, only to have the order closed and refunded automatically, leading to accusations of deceptive pricing practices by the company [1] - The official store's customer service acknowledged that the cancellation was due to a pricing error, stating that over 50,000 consumers had paid for the product at an incorrect price of 90.8 yuan before the error was identified [1][2] Group 2 - In response to the "forced refund" situation, Libai Group's customer service indicated that the issue stemmed from internal oversight regarding price settings, which resulted in numerous low-priced orders being unfulfillable [2] - The company has committed to prioritizing refunds for affected consumers and offering a 5 yuan cash red envelope as compensation, while also planning to enhance price verification processes to prevent similar incidents in the future [2]
立白回应“强制退款”
Xin Jing Bao·2026-01-23 10:25