备战年货节 申通快递推出四大举措保障寄递服务稳定

Group 1 - The core viewpoint of the article highlights the upcoming consumption surge during the 2026 New Year Festival, leading to a peak in business volume for the express delivery industry, specifically for Shentong Express [1] - Shentong Express has announced a comprehensive guarantee plan for the New Year Festival, focusing on four key initiatives: strengthening network operations, upgrading customer support, optimizing product matrix, and implementing frontline care [1] - The company is leveraging its self-developed intelligent system for real-time monitoring of transport capacity, allowing for flexible adjustments in sorting rhythm based on volume forecasts to ensure stability in delivery times during extreme weather and peak business periods [1] Group 2 - Shentong Express is providing customized guarantee plans for merchants based on big data predictions, including on-site services and reserved capacity to help merchants manage order surges and maintain stable logistics performance ratings during promotional periods [1] - The company’s "Half-Day Delivery" service will continue to operate during the festival, with the addition of a "Flash Purchase 4-Hour Delivery" service in 12 key cities to meet consumer demand for high-speed delivery of goods [1] - The customer service and network support system has been upgraded, employing a "smart customer service + specialized personnel" strategy to ensure efficient handling of customer inquiries with 24-hour real-time responses across all network points [2]