践行“金融为民”，和谐健康保险全方位筑牢消费者权益保护防线

Core Viewpoint - Harmony Health Insurance emphasizes consumer rights protection as a fundamental aspect of its high-quality development, aiming to provide superior, transparent, and efficient financial services while ensuring the safeguarding of consumer rights [1][2]. Group 1: Consumer Rights Protection - The company integrates consumer rights protection into its core values, focusing on improving systems, mechanisms, and educational outreach to enhance awareness and execution of consumer protection initiatives among all employees [1]. - Harmony Health Insurance has established a comprehensive consumer rights protection system through top-level governance, institutional improvement, innovative service models, and extensive public education [1]. Group 2: Service Enhancement - The company has upgraded its services for elderly clients by providing direct access to customer service representatives and a "senior mode" on its official app, addressing the needs of this demographic [2]. - For individuals with disabilities, Harmony Health Insurance has improved service processes, ensuring all branches are equipped with accessible facilities and offering home service options [2]. - The company has introduced a dedicated insurance application process for foreign clients, breaking down barriers to cross-border services [2]. Group 3: Financial Literacy and Community Engagement - Harmony Health Insurance has launched a "Customer Service Festival" to enhance public financial literacy, focusing on consumer rights protection through immersive educational activities [2]. - The company aims to create a collaborative atmosphere for consumer rights education, engaging the entire society in these initiatives [2]. Group 4: Future Commitment - The company plans to continue its commitment to consumer protection by deepening its practices and ensuring that financial services are more compassionate and rights protection is more robust [2].