国家邮政局：保障节前年货寄递服务 确保春节假期基本服务不断档

Core Viewpoint - The State Post Bureau has issued the "2026 Spring Festival Transportation Period Delivery Service Guarantee Work Plan," emphasizing the need to balance public delivery demands with the protection of courier rights during the Spring Festival period [1][2]. Group 1: Delivery Service Guarantee - The Spring Festival transportation period will last from February 2 to March 13, totaling 40 days, with three phases: pre-holiday peak, holiday decline, and post-holiday recovery [1]. - Postal and express companies are required to focus on meeting the public's demand for purchasing New Year goods before the holiday and to ensure basic delivery services during the holiday [1]. - Companies must scientifically predict changes in business volume and develop operational plans for the holiday, publicly announcing service times and regions [1]. Group 2: Protection of Courier Rights - The plan mandates that courier companies must respect couriers' rights to rest and vacation, ensure timely payment of wages, and establish mechanisms for addressing couriers' concerns [2]. - Companies are prohibited from forcing couriers to work during holidays through penalties or withholding fees, and must provide adequate compensation for those who work during the holiday [2]. - Timely settlement of couriers' wages is required to prevent delays in payment [2]. Group 3: Safety Management - The plan emphasizes the need for strict safety management in delivery channels, including the implementation of real-name collection, inspection, and security checks to prevent dangerous items from entering the delivery system [2]. - Companies must conduct safety inspections and maintain stability in the delivery network to prevent major safety incidents [2]. - Attention must be paid to weather forecasts to prepare for adverse conditions such as low temperatures and snow [2]. Group 4: Industry Regulation - The plan outlines the need for enhanced industry regulation during the Spring Festival, including ongoing monitoring and command scheduling, as well as improved user complaint handling [3]. - There will be a focus on caring for couriers and promoting awareness of their rights and responsibilities [3].