海峡股份多举措应答春运“大考”

Core Viewpoint - Hainan Strait Shipping Co., Ltd. aims to enhance customer experience through innovative services, preparing for the first Spring Festival transportation after the closure of the Hainan Free Trade Port [1] Group 1: Capacity Expansion and Efficiency - The company has established a multi-layered, flexible capacity assurance system to meet the increased demand for vehicle and passenger flow during the Spring Festival [3] - During the 2026 Spring Festival, 53 vessels are expected to be deployed on the Haian route, with an additional 4 vessels on routes from Haikou to Guangxi and Haikou to Nansha, creating a multi-directional capacity pattern [3] - The daily operation plan includes 300 sailings, capable of accommodating 31,000 vehicles and 200,000 passengers [3] Group 2: Smart Empowerment and Efficiency - A newly developed ferry production system enhances operational efficiency, supporting the increased passenger and vehicle flow during peak periods [4] - The system integrates smart devices across ports, enabling full-process digital control from vessel docking to vehicle loading and departure, improving coordination efficiency [4] - The system is designed to adapt to different operational needs at the two ports, optimizing scheduling through algorithmic enhancements [4] Group 3: Innovative Ticketing and Customs Clearance - The company has implemented a fully reserved ferry model, optimizing round-trip ticket packages and standby ticket purchasing features to combat ticket scalping [5] - AI-driven customer service provides tailored assistance for different customer groups, enhancing the overall ticket purchasing experience [5] - The "no-sense customs clearance" service has improved vehicle verification efficiency by 60%, streamlining the travel process for passengers [5] Group 4: Enhanced Service and Safety - The company focuses on improving service details to enhance the travel experience, including upgraded facilities and services for special groups [6] - Initiatives such as the "Driver's Home" provide free showers and rest areas, serving over 350,000 drivers [6] - A comprehensive support mechanism for special groups has been established, with volunteer teams assisting vulnerable passengers throughout their journey [8] Group 5: Collaborative Efforts for Service Improvement - The company collaborates with various departments to optimize traffic management and ensure smooth operations during the Spring Festival [9] - A cross-unit volunteer alliance has been formed to strengthen service delivery in ticketing, vehicle flow, and emergency assistance [9] - The company has implemented a dedicated traffic route to separate vehicle flow from residential areas, ensuring efficient transportation while addressing community needs [9]