How C.H. Robinson is using AI to fix LTL’s missed pickup problem

Missed pickups have long been an accepted cost of doing business in less-than-truckload shipping. They’re frustrating, inefficient and expensive, but for an industry built on shared capacity and tight scheduling, they’ve often felt unavoidable. C.H. Robinson is betting that doesn’t have to be the case. The logistics provider has rolled out a new set of AI agents designed specifically to tackle missed LTL pickups. When one pickup fails, it can trigger a cascade of delays across terminals, routes and other ...