济南周大生店员质问顾客“买得起吗” 店方回应已处罚涉事员工

Core Viewpoint - A video showing a confrontation between a customer and a staff member at a Zhou Dazheng store in Jinan has gone viral, highlighting issues of customer service and employee conduct [2] Group 1: Incident Details - The video depicts a customer asking if a pendant from a gold bracelet can be sold separately, to which the staff member responds impatiently, insisting on selling the entire bracelet [2] - A verbal altercation ensues, with the customer indicating intentions to file a complaint before leaving the store, followed by the staff member confronting the customer outside [2] - During the conflict, the staff member made an inappropriate remark questioning the customer's ability to afford the item [2] Group 2: Company Response - The store manager acknowledged the incident, stating that staff should never engage in disputes with customers, especially making inappropriate comments [2] - The company has criticized the involved staff member and imposed a fine as a disciplinary measure [2] - Attempts to reach out to the customer for an apology were unsuccessful due to the customer's refusal to provide contact information [2] - The store plans to enhance employee training to prevent similar incidents in the future [2]