被消费者质疑“称不准” 好想来回应：新员工操作失误

Core Viewpoint - The company "好想来" under 万辰集团 is facing issues regarding inaccurate weight measurements of its snack products, which has raised consumer concerns and led to internal investigations [1][2]. Group 1: Incident Details - A consumer reported discrepancies in the weight of purchased snacks, with specific examples showing significant differences between the expected and actual weights of products [1]. - The consumer's total expenditure was 100.88 yuan, with various products showing weight differences, such as笋尖鸡肉肠 (expected 76g, actual 62.2g), 无穷盐焗大鸡翅 (expected 216g, actual 202g), 小燕子冷萃大鸡爪 (expected 140g, actual 126.5g), and 蒙牛三角芝士 (expected 54g, actual 40.5g) [1]. Group 2: Company Response - The company stated that it takes product measurement and service quality seriously, ensuring that all measuring instruments are legally certified and undergo daily calibration [2]. - In response to the incident, the company has retrained relevant employees and is actively reaching out to the affected consumer to apologize and negotiate compensation [2]. - The local market supervision administration has verified that the electronic scales used in the stores meet standards and are accurate [2].