Core Viewpoint - The upcoming Spring Festival travel season prompts Gansu airports to enhance first-time passenger services, focusing on improving the initial travel experience for these passengers [1] Group 1: Service Enhancements - Lanzhou Airport implements a "three-forward" service model, emphasizing proactive assistance in check-in processes and security reminders to ensure a smooth journey for first-time travelers [3] - Jinchang Airport upgrades its "five-heart" service measures, integrating first-time passenger services with transit convenience, and enhancing the identification and assistance for first-time travelers at key points [3] - Qingyang Airport deepens its "first-time help" service mechanism, providing a dedicated counter for first-time passengers and utilizing online platforms for pre-travel inquiries [3] Group 2: Collaborative Initiatives - Gannan and Dunhuang airports collaborate with Tongcheng platform to offer a combination of ticket discounts and exclusive guarantees for first-time travelers [4] - Jiayuguan Airport establishes a dedicated relaxation area in the terminal to ease passenger emotions, while Longnan Airport provides local language safety announcements and information on ground transportation and accommodations [4] - Zhangye Airport sets up "first-time passenger service posts" at check-in and inquiry counters, ensuring personalized guidance throughout the travel process [4]
春运来临 甘肃民航首乘服务“再升级”
Zhong Guo Min Hang Wang·2026-01-30 02:05