Baiyin Nonferrous(SH:601212) Feng Huang Wang Cai Jing·2026-02-02 23:39Core Viewpoint - A customer complaint has emerged regarding the inability to withdraw silver bars from the Baiyin Group despite a significant increase in silver prices on January 29, leading to concerns about the company's customer service and operational transparency [1] Group 1: Customer Experience - A customer, referred to as Ms. Xiao, reported that her father purchased silver bars from Baiyin Group through television shopping several years ago [1] - On January 29, when silver prices surged, Ms. Xiao attempted to withdraw her silver bars but was informed by customer service that withdrawals would not be possible until the end of April [1] - Different customer service representatives provided conflicting information, with one stating that the timeline for withdrawals was uncertain due to workers being on holiday [1] Group 2: Company Operations - The Baiyin Group's customer service was reportedly difficult to reach, as multiple attempts to contact their 400 customer service line resulted in no connection to a live representative [1]