Amazon to Pay $309 Million in Settlement Over Mishandled Returns

Amazon has agreed to pay $309 million to settle a class action over returns, after customers alleged that they kicked off product returns but were wrongly denied refunds—or got hit with charges anyway, Reuters reported. The plaintiffs’ lawyers told U.S. District Judge Jamal Whitehead the deal delivers more than $1 billion in total value. That includes over $600 million in individual refunds already secured and roughly $363 million in non-monetary fixes meant to tighten Amazon’s return-and-refund machinery. ...