司米橱柜发声明回应原授权经销商违规事宜,全力守护消费者权益
SFYSFY(SZ:002572) Cai Jing Wang·2026-02-06 14:26

Core Viewpoint - The company, Simi Kitchen Cabinets, has initiated a consumer protection action in response to unauthorized activities by a former authorized dealer, Anjia Tianxia, which led to consumer rights violations [1][3]. Group 1: Incident Overview - An authorized dealer, Anjia Tianxia, exceeded its authorized operational scope by engaging in hard decoration projects and selling third-party non-Simi brand products, resulting in consumer rights being compromised due to the dealer's financial collapse [1][3]. - Simi has established a "Shenzhen Special Emergency Working Group" to cooperate with relevant authorities in investigating the incident and ensuring product delivery and service continuity for affected consumers [1][3]. Group 2: Consumer Protection Measures - Simi has launched a consumer protection plan that includes a "visit-verification-service-delivery" process for customers who purchased Simi brand custom products, aiming to facilitate smooth delivery and service [1][5]. - The company has formed a legal assistance team to help affected consumers gather evidence and report to law enforcement and market supervision departments, aiming to recover funds involved in the dealer's misconduct [5]. Group 3: Market Rectification Actions - Starting from February 5, Simi will conduct a nationwide rectification action, which includes evaluating the qualifications and operational capabilities of partners, implementing an electronic contract signing system for authorized terminals, and establishing a rapid response mechanism for consumer issues [5][6]. - The company emphasizes its commitment to customer-centric principles and aims to build a transparent and trustworthy home consumption environment in collaboration with industry peers [6].

司米橱柜发声明回应原授权经销商违规事宜,全力守护消费者权益 - Reportify