非洲爸妈在杭州机场带4娃返乡错过航班 机场地勤暖心接力护航

Core Points - The article highlights the dedication and professionalism of airport staff during the Spring Festival travel rush, particularly in assisting foreign travelers and families [1][4] - It emphasizes the importance of effective communication and personalized service in enhancing the travel experience for passengers facing challenges [1][3] Group 1: Incident Overview - On February 5, a family from Africa missed their flight at Hangzhou Airport due to language barriers and difficulties with their luggage and children [1] - The ground staff, led by Wu Xiaoyan, quickly intervened to assist the family by coordinating a flight change to a later departure [1] - Despite the efforts, the family missed the rescheduled flight due to a child wandering off during the security check [1] Group 2: Follow-up Actions - The next day, staff member Lei Xianjun prepared for the family's arrival by providing toys for the children and assisting with the check-in process [3] - Lei accompanied the family through the airport, ensuring they reached the boarding gate smoothly [3] - The family expressed their gratitude to Lei in broken Chinese, highlighting the emotional impact of the staff's support [3] Group 3: Service Philosophy - The article underscores the commitment of airport staff to provide warm and attentive service, especially to foreign and family travelers [4] - It notes that as international travel increases, Hangzhou Airport aims to enhance its service processes to ensure a memorable experience for all passengers [4]