焦点访谈｜“走得了”更要“走得好” 暖心服务护航平安归途

Core Viewpoint - The Spring Festival travel season in China is expected to see a record of 540 million passengers, with a focus on enhancing travel experience through ticketing optimization, capacity expansion, and service upgrades [1][5]. Ticketing Optimization - The introduction of a dedicated phone booking service for seniors aged 60 and above has been implemented to facilitate ticket purchasing [1][3]. - Additional policies have been introduced for students and workers, including extra discounted tickets for 2026 graduates and automated ticket redemption for workers [3]. - A new "free limited-time ticket refund" policy allows passengers to cancel mistakenly purchased tickets without fees within 30 minutes of payment and up to 4 hours before departure [3][5]. Capacity Expansion - The new train operation schedule launched on January 26 includes 22 new lines and over 3,100 kilometers of track, significantly increasing passenger capacity [5][9]. - The peak day capacity is expected to exceed 14,000 trains, providing robust support for the anticipated passenger flow during the Spring Festival [5][9]. Service Upgrades - The "Light Travel" service allows passengers to send their luggage directly to their homes, reducing the burden of carrying heavy bags [11][15]. - The "Ski Equipment Convenience" service enables ski enthusiasts to bring their gear on board, addressing previous restrictions on oversized items [11][13]. - Innovative services such as memory robots providing information and festive greetings have been introduced to enhance the travel experience [15][17]. Overall Transportation Coordination - The transportation sector, including rail, road, air, and water, is working collaboratively to ensure a smooth travel experience during the Spring Festival, with measures such as free highway access for small vehicles and increased flight frequencies [17].