女子黄金手镯断裂，竟掉出2颗钢珠，少了0.3克，店家：召回同批次5个手镯，承诺退费

Core Viewpoint - A customer reported finding steel balls inside a gold bracelet purchased from an online store, leading the store owner to recall several sold items for investigation [1][6]. Group 1: Incident Overview - The store owner, Mr. Tong, received feedback from a customer on January 27, stating that two steel balls were found in the gold bracelet, which resulted in a weight reduction of 0.3 grams [2][6]. - The processing company denied any wrongdoing regarding the alleged insertion of steel balls into the bracelet [7]. Group 2: Recall and Investigation - In response to the incident, the store owner initiated a recall of 5 out of 9 sold bracelets from the affected batch to maintain the store's reputation [7]. - A total of 7 bracelets, including 2 from inventory, were inspected, revealing water traces in 2 of them, but no steel balls were found in any of the bracelets [9][12]. Group 3: Financial Impact - The incident is estimated to have caused a financial loss of approximately 20,000 yuan for the store [13][14]. - The store owner plans to refund the processing fees to the affected customer as compensation [14].