顾客称黄金手镯断裂掉出2颗钢珠，少了有0.3克，店家：承诺退费

Core Viewpoint - A customer reported finding steel balls inside a gold bracelet purchased from an online store, leading to a recall of the sold items due to concerns over product integrity [1][5]. Group 1: Incident Overview - The online store owner, Mr. Tong, received feedback from a customer who discovered two steel balls inside a gold bracelet, which resulted in a weight reduction of 0.3 grams [2][5]. - The incident prompted Mr. Tong to recall five out of nine sold bracelets from the affected batch to investigate the issue further [6]. Group 2: Company Response - Upon learning about the issue, the processing company denied any wrongdoing regarding the insertion of steel balls into the bracelets [6]. - To maintain the store's reputation, Mr. Tong initiated a recall of the bracelets and conducted an inspection of the returned items, finding no steel balls in the seven bracelets checked, although two showed signs of water damage [8].