上海社区智慧服务需求问卷调查（上海社区问卷调查）

Core Insights - The article emphasizes the importance of community smart service construction in enhancing the convenience of residents' lives [1] - A specialized survey was conducted in three large mature communities in Shanghai to assess the current usage of smart facilities and identify areas for optimization [1] Survey Preparation - The research team identified ten core types of community smart services, including smart access control, online payment, smart parking, home security, and meal reservation for the elderly [1] - A questionnaire was designed considering the usage capabilities of different age groups (youth, middle-aged, elderly) and included 28 questions across four dimensions: service usage frequency, usability evaluation, unmet needs, and improvement suggestions [1] Survey Execution - The survey utilized a combination of online and offline methods, distributing electronic questionnaires through community owner groups and government WeChat accounts, while also providing on-site assistance for elderly residents [3] - A total of 580 questionnaires were distributed, with 512 valid responses collected, resulting in an effective response rate of 88.3% [3] Data Processing - SPSS software was used for statistical analysis, revealing that 62% of respondents aged 60 and above found smart access control operations complex and were unfamiliar with online payment processes [3] - The middle-aged group expressed a strong demand for services like real-time parking space queries and remote home security monitoring, with a demand rate of 58% [3] - A total of 126 specific suggestions were collected from open-ended questions, including requests for increased training on smart facility usage and simplified operation interfaces [3] Recommendations - The article suggests establishing a "smart service tiered adaptation mechanism" to optimize interfaces for the elderly and introduce high-frequency demand services for the middle-aged group [3] - It also recommends regular training on smart facility usage and ongoing feedback collection through follow-up surveys and on-site discussions to ensure community smart services align with residents' needs [3]