SFY(SZ:002572) Xin Lang Cai Jing·2026-02-09 12:24Group 1 - The core issue involves a major incident where a distributor of the leading custom home furnishing company, Sophia, has reportedly "run away," affecting hundreds of homeowners with an estimated total loss of tens of millions [1] - Homeowners were initially informed of the distributor's failure by store employees, leading to the discovery that their orders were not recorded in Sophia's official system [1] - The contract was signed with Shenzhen Simi Decoration Co., Ltd., but payments were made to a different entity, Anjia Tianxia (Shenzhen) Decoration Co., Ltd., indicating no ownership relationship between the two companies [1] Group 2 - Sophia issued a statement indicating that the unauthorized distributor exceeded its authorized operational scope, leading to consumer rights violations due to a financial breakdown [2] - The company has established a "Shenzhen Special Emergency Working Group" to cooperate with relevant authorities for investigation and to ensure delivery of valid orders [2] - Sophia is providing three registration channels for affected homeowners to report their cases, including on-site registration at the Shenzhen Traffic Police Department and through official customer service [2]