Core Viewpoint - The incident involving a former employee of the company, who allegedly defrauded consumers by collecting payments for goods that were not delivered, has raised significant public concern. The company has initiated measures to address the situation and protect consumer rights. Group 1: Incident Overview - A former employee of the company's Chengdu Shuangnan store, identified as Wen, is suspected of using personal accounts to fraudulently collect payments from consumers without delivering goods [1] - The company has established a special task force and initiated a consumer rights protection mechanism to address the issue promptly [1][12] - The company emphasizes its strict internal policy prohibiting personal account payments, which was violated by the former employee [1] Group 2: Refund Process - The company has launched a "Customer Rights Protection Special Mechanism" to provide advance payments for verified losses, with the first batch of refunds initiated at the local police station [2] - As of now, 100 consumers have received refunds, with one consumer reporting a refund of 6,212 yuan [2][5] - For consumers unable to attend in person, the company has set up a special service channel for out-of-town customers, allowing for online registration and verification through police [11] Group 3: Additional Measures - In addition to financial compensation, the company is offering a 200 yuan no-strings-attached voucher to each affected consumer as a gesture of goodwill [11][12] - The company is reinforcing internal training and supervision mechanisms nationwide and will conduct a review of management responsibilities at the affected store [12] - Ongoing investigations by law enforcement and the company's refund and rectification efforts are being conducted simultaneously, with commitments to keep the public informed of progress [12]
第一批消费者收到退款！孩子王就成都双楠门店事件回应：启动专项垫付，公布处理进展