英国巴克莱银行发生严重IT故障

Core Viewpoint - Barclays Bank experienced a significant IT failure that disrupted services for customers over a three-day period, affecting online and mobile banking functionalities [3][4][8]. Group 1: Incident Details - The IT issue began on Friday and led to outdated balance displays and unprocessed payments for customers [3][4]. - Customers received notifications about the ongoing issues, with the bank acknowledging that the resolution took longer than expected [4]. - The failure was attributed to technical problems and was not related to a cyber attack [5]. Group 2: Customer Impact - The service disruption coincided with many customers' payday and the self-assessment tax return deadline, causing difficulties in making payments to HMRC [5]. - Reports indicated that over half (52%) of the issues reported were related to mobile banking, while 38% were linked to online banking [5]. - Barclays advised customers facing financial difficulties to seek support from friends and family and provided links to food bank resources [7]. Group 3: Resolution and Company Response - After three days, Barclays announced that the technical issues had been resolved, and delayed payments were being processed [8]. - The bank expressed apologies for the disruption and assured that no affected customers would incur financial losses [5][8]. - Barclays, one of the largest banks in the UK with over 20 million retail customers, confirmed that all services were back to normal [8].