Core Viewpoint - The Beijing Consumers Association has conducted a meeting with Huazhu Club regarding unfair terms in its membership service agreement, highlighting potential violations of consumer rights and demanding a comprehensive self-examination and rectification within a specified timeframe [1][2]. Group 1: Unfair Terms and Consumer Rights - The investigation by the Beijing Consumers Association revealed that the service terms effective from July 18, 2025, contain a clause that limits consumers' rights by mandating arbitration through the Shanghai Arbitration Commission, thus infringing on their right to file lawsuits in court [2][12][13]. - The specific clause in question states that if negotiations fail, disputes must be submitted to the Shanghai Arbitration Commission, which is seen as an unreasonable restriction on consumer rights [12][13]. Group 2: Rectification and Oversight - The Beijing Consumers Association has outlined three rectification requirements for Huazhu Club and emphasized the need for enhanced supervision measures to ensure compliance [5][15]. - The association has called for Huazhu Club to recognize the issues at hand and to integrate respect for consumer rights into its business practices, aiming to foster a healthy and orderly development of the accommodation service industry [9][19]. Group 3: Company Overview - As of September 30, 2025, Huazhu Group operates over 30 brands and more than 12,000 hotels across more than 1,500 cities, including brands such as All Seasons, Hanting, Orange, Haiyou, and Manxin [9][19].
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