消费者多次购物举报门店，开市客单方取消会员！法院判其违约

Core Viewpoint - The court ruled that Costco's unilateral cancellation of a consumer's membership constituted a breach of contract, requiring the company to restore the membership for an additional 96 days [2][6][7]. Group 1: Legal Proceedings - A consumer, Mr. Li, purchased a Costco membership for 199 yuan, valid from May 28, 2024, to May 27, 2025, but Costco canceled it on February 20, 2025, without mutual agreement [3][5]. - The court found that Costco's cancellation was not legally justified, as Mr. Li's complaints and claims did not violate any laws [10][14]. - The court determined that Costco's membership terms included a clause allowing for unilateral cancellation, but it was deemed a format clause that unfairly restricted Mr. Li's rights as a member [7][10]. Group 2: Consumer Behavior - Costco argued that Mr. Li's frequent complaints and claims indicated he was a "professional complainer," which they believed justified the cancellation of his membership [5][14]. - Mr. Li, a lawyer, denied being a professional complainer, asserting that his actions were legitimate exercises of consumer rights [14]. - The court recognized that Mr. Li's complaints were not illegal and that his actions did not constitute profit-seeking behavior [10][14]. Group 3: Company Background - Costco operates on a membership model and entered the Chinese market in August 2019, currently having seven stores in various cities [15]. - As of the first quarter of fiscal year 2026, Costco reported revenue of $67.307 billion, a year-on-year increase of 8.3%, and a net profit of $2.001 billion, up 11.3% [15]. - The company had 81.4 million paid members globally, reflecting a 5.2% increase [15].