文化和旅游部公布《旅游投诉处理办法》，3月15日起实施

Core Viewpoint - The newly approved "Tourism Complaint Handling Measures" aims to enhance the efficiency and effectiveness of handling tourism complaints, ensuring the protection of tourists' legal rights and improving the overall complaint resolution process [1][2] Group 1: Regulations and Implementation - The "Measures" will be implemented starting March 15, 2026, after being approved by the Ministry of Culture and Tourism on December 29, 2025 [1] - The new regulations introduce designated jurisdiction for tourism complaints, in addition to existing territorial and hierarchical jurisdictions, to streamline the handling of disputes [1] - The time limit for accepting tourism complaints has been further compressed, and the procedures for processing complaints have been simplified [1] Group 2: Supervision and Data Management - Local cultural and tourism authorities are required to establish a data-sharing mechanism with relevant departments to enhance the analysis and utilization of data related to tourism complaints [2] - The "Measures" impose new supervisory responsibilities on cultural and tourism authorities regarding the handling of tourism complaints, ensuring necessary support for complaint processing institutions [2] - The differentiation between mediation of tourism complaints and the investigation of illegal activities has been clarified, preventing administrative mediation from replacing legal penalties [1]