华住会被北京消委会约谈，涉嫌存在不公平格式条款

Core Viewpoint - The Beijing Consumers Association has raised concerns about unfair terms in the membership service agreement of Huazhu Club, urging the company to conduct a comprehensive self-examination and rectify the issues within a specified timeframe [1][5]. Group 1: Membership Growth and Service Issues - As of the end of Q3 2025, Huazhu Club's membership has grown by 17.3% year-on-year, surpassing 300 million members, making it the largest globally [4]. - The number of nights booked by members increased by 19.7% year-on-year, exceeding 66 million nights, which accounts for 74% of the total bookings [4]. - The Consumers Association found that a specific clause in the membership agreement restricts consumers' rights to legal recourse, potentially infringing on their legal rights [4]. Group 2: Regulatory Demands and Compliance - The Beijing Consumers Association has demanded that Huazhu Club delete or modify the arbitration clause within 10 working days, ensuring that consumers retain the right to choose litigation or arbitration for dispute resolution [6]. - The association has called for a systematic review of all consumer-facing contracts and agreements to ensure compliance with relevant laws and regulations [6]. - Recommendations include establishing regular communication channels with consumers and soliciting feedback before making changes to consumer-related rules [5][6]. Group 3: Company Response and Commitment - Huazhu Group has acknowledged the concerns raised by the Consumers Association and has committed to a thorough review and adjustment of the relevant user agreements [7][8]. - The company has pledged to enhance its mechanism for collecting user feedback and to regularly publish information regarding member rights protection [9].