Trupanion Earns Silver and Bronze Stevie® Awards for Sales & Customer Service

Core Insights - Trupanion has received two Stevie Awards for Sales & Customer Service, highlighting its excellence in customer support and service innovation [1][2][4] Company Overview - Trupanion is a leader in medical insurance for pets in North America, with over 1,000,000 pets currently enrolled [8] - The company has been operational for over two decades, providing pet owners with peace of mind through unlimited payouts for the life of their pets [8] - Trupanion is listed on NASDAQ under the symbol "TRUP" and is headquartered in Seattle, WA [8] Customer Service Excellence - Trupanion achieved a monthly retention rate of approximately 98%, indicating strong customer loyalty [7] - The company offers 24/7/365 support, having assisted 50,000 members during overnight hours in 2025 alone [7] - Nearly 78% of inquiries are resolved on the first call, reducing stress and wait times for pet parents [7] Direct Payment Innovation - Trupanion has paid over 2.1 million claims directly to veterinary practices, often within seconds, enhancing the customer experience by eliminating upfront costs [7] Recognition and Awards - The Stevie Award judges commended Trupanion for its empathetic, pet-centric service and operational success [4] - The awards reflect Trupanion's commitment to delivering exceptional member experiences through innovative support [2][4]