河北省证券期货业协会举办“资本赋能 冀往开来”——2026年第3期“合规管理实践”专题培训

Core Insights - The training session titled "Capital Empowerment for a Better Future" focuses on compliance management practices to enhance risk management and guide rational investment in the securities and futures industry [1][3] - Nearly 400 participants from member units attended the online training, indicating strong engagement within the industry [1] Group 1: Training Objectives - The training aims to strengthen compliance leadership and solidify risk management responsibilities within the industry [1] - It seeks to cultivate professionals capable of effectively resolving conflicts and complaints, thereby improving service quality and customer satisfaction [3] Group 2: Training Content - The session featured a guest speaker, Deng Xuecong, who discussed the overall situation of customer complaints and regulatory trends in the securities industry [3] - Key topics included the core understanding of conflict resolution and six essential strategies for handling customer complaints, along with practical applications [3] Group 3: Expected Outcomes - Participants gained practical skills and confidence in managing customer complaints, which is expected to enhance the overall service quality and maintain market order [3] - The training is positioned as a foundational step towards achieving high-quality development in the industry by protecting investors' legitimate rights [3]