Zhong Guo Min Hang Wang·2026-02-12 06:43Core Viewpoint - China Southern Airlines (CSA) has launched a "Pet in Cabin" service, allowing passengers to travel with their pets, enhancing customer experience during the Spring Festival travel season [1][2]. Group 1: Service Launch - The "Pet in Cabin" service was officially launched on February 6, 2023, in Zhuhai, making CSA one of the first airlines in China to offer this service [2]. - The service includes a dedicated process with "special personnel, full guidance, and one-stop service" to ensure a smooth travel experience for both pets and their owners [2]. Group 2: Customer Experience - Passenger Mr. Zhang expressed satisfaction with the service, highlighting the emotional benefit of being able to travel with his cat, "Lai Fu," instead of leaving it with friends [1][2]. - The service aims to create a "safe, smooth, and warm" travel experience during the busy Spring Festival period [2]. Group 3: Service Coverage and Features - The "Pet in Cabin" service currently covers 18 domestic departure routes, allowing passengers to purchase dedicated pet seats and other value-added services [2]. - CSA's initiative is positioned as a leading practice in the industry, focusing on broader coverage, detailed processes, and enhanced customer support [2].