CHINA RAILWAY(SH:601390) Nan Fang Du Shi Bao·2026-02-13 03:20Core Viewpoint - The allocation of "quiet carriages" during the Spring Festival travel period has raised concerns among passengers, particularly those traveling with children, as many reported being assigned to these carriages despite not selecting this option when purchasing tickets. The 12306 customer service clarified that the allocation is random and not preferential for families with children [1][4]. Group 1: Customer Experiences - Passengers traveling with young children reported being automatically assigned to quiet carriages, leading to discomfort during long journeys, as children may not adhere to the quiet environment [4]. - Many users shared similar experiences on social media, indicating that they did not select the quiet carriage option but were still placed in these carriages due to ticket availability [4]. Group 2: 12306 Customer Service Response - 12306 customer service stated that the claim of preferential assignment for children is inaccurate, emphasizing that carriages are assigned randomly based on availability [4]. - The service also mentioned that if only quiet carriages are available when a ticket is being allocated, passengers may end up in those carriages regardless of their selection [4]. - Passengers are advised to check for the "quiet" label next to train numbers when purchasing tickets and will receive a reminder about the quiet carriage upon ticket purchase [4]. Group 3: Expansion of Quiet Carriage Service - As of February 1, the "quiet carriage" service has been expanded to include over 8,000 trains across various types, specifically excluding sleeper trains [5]. - The quiet carriage service is indicated by a "静" symbol on the 12306 ticket purchasing interface, and passengers must agree to the quiet terms to purchase tickets for these carriages [5].