Zhong Guo Min Hang Wang·2026-02-13 06:01Group 1 - Eastern Airlines is introducing multiple service robots at its main base in Shanghai for the 2026 Spring Festival travel season, aiming to enhance travel services for passengers [1] - The deployed robots cover various service scenarios including check-in, baggage transfer, and information guidance, providing a more efficient travel experience [1][3] - Currently operational robots in the terminal assist passengers with smart Q&A, mobile check-in, ticket changes, and baggage inquiries, responding to voice requests [3] Group 2 - Baggage transport robots are assisting staff by handling oversized and excess baggage, reducing the workload and ensuring faster and more accurate delivery of luggage [3] - Additional types of robots, such as humanoid robots, quadruped robots, and smart wheelchair robots, are set to be introduced to further enhance service capabilities [3]