2026春运｜昆明机场团委开展“雷锋就在旅客身边”志愿者服务活动

Core Viewpoint - The Kunming Airport Youth Volunteer Service Team has implemented a proactive service model during the Spring Festival travel rush, enhancing passenger experience and airport service quality through various volunteer initiatives [3][4]. Group 1: Volunteer Service Implementation - The Kunming Airport Youth Volunteer Service Team has established a "Learning from Lei Feng" service station, with approximately 70 volunteers deployed daily across 30 service points in the terminal [3]. - The team employs a combination of "fixed posts and mobile support" to create a responsive volunteer service network that addresses passenger needs effectively [3]. Group 2: Focus on Passenger Needs - The volunteer team targets specific groups such as passengers in urgent need, first-time flyers, and those requiring special assistance, shifting from a reactive to a proactive service approach [3]. - Volunteers assist with various tasks, including fast check-in, security guidance, and providing full-process companionship for passengers with mobility challenges [3][4]. Group 3: Service Impact - Since the start of the Spring Festival, the volunteer team has provided over 2,000 assistance services and successfully helped more than 500 passengers in urgent situations [4]. - The initiative aims to enhance the travel experience and service quality at the airport, embodying the spirit of Lei Feng through practical actions [4].