Group 1 - The company launched the "Heart Service New Service" theme activity to ensure safe travel for citizens and returning crowds during the Spring Festival [1] - A "Warm Station" was established at the Changsha toll station in collaboration with local traffic police, providing emergency food, reflective stickers, tire inflation, and vehicle safety checks [3] - The company created a 24/7 online "Warm Station" for vehicle owners to consult on car knowledge, insurance, and claims [3] Group 2 - A "New Citizen Care Station" was set up in the claims hall to support delivery workers, couriers, and sanitation workers during the Spring Festival, offering free refreshments and a space to celebrate together [6] - The company initiated a "Warm Police" action to honor frontline traffic police with special services like vehicle inspections and insurance consultations [8] - The company aims to continuously optimize service processes and enhance service quality to contribute to a safe and warm Spring Festival for Changsha citizens [8]
“心服务 新服务”温暖启幕，让理赔有速度更有温度