2026春运｜昆明机场“1+7+N”学雷锋服务站温暖春运旅途

Core Viewpoint - The Kunming Airport has established a "Learning from Lei Feng" service station to enhance volunteer services during the Spring Festival travel peak, aiming to provide precise and comprehensive support to travelers through an integrated service system [3][4]. Group 1: Service System Structure - The service system is structured as "1+7+N," where "1" represents the core service station, "7" includes seven collaborating units such as airport management and security, and "N" encompasses various specialized services tailored to traveler needs [3][4]. - The service station acts as a hub for coordinating resources and integrating efforts among different units to ensure effective service delivery [3]. Group 2: Volunteer Engagement - During the Spring Festival, approximately 70 youth volunteers are deployed daily, with 30 service points established throughout the terminal, utilizing a "fixed and mobile" service model to ensure rapid response [4]. - Volunteers are trained to proactively assist travelers, particularly vulnerable groups such as the elderly, disabled, and unaccompanied minors, providing comprehensive support including green channels and wheelchair rentals [4]. Group 3: Service Achievements - Since the service station's launch on January 9, 2026, it has provided 123 instances of assistance, handled 33,700 inquiries, and managed 10,600 lost items, successfully returning 1,944 of them [5]. - The airport has also facilitated 160 joint security operations and completed 439 urgent searches for lost items during nighttime [5].