TTEC (US:TTEC) Globenewswire·2026-02-16 13:00Core Insights - TTEC Holdings, Inc. has announced the expansion of its AI-driven frontline performance ecosystem, which includes TTEC RealSkill™ and TTEC Perform™, aimed at enhancing customer experience through operationalizing AI across the associate lifecycle [1][2] Company Overview - TTEC is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that improve customer interactions and journey [6] - The company has been operational since 1982 and has a strong emphasis on customer experience excellence, achieving high satisfaction scores from clients, customers, and employees [6] AI-Driven Solutions - The integrated ecosystem supports over 100 enterprise clients and at least 25,000 frontline agents globally, facilitating sustained performance improvement by translating skills, behaviors, and data into actionable outcomes [3] - TTEC RealSkill™ provides immersive, AI-powered simulations for associates to practice real-world customer interactions, while TTEC Perform™ offers AI-driven coaching and performance analytics [4][5] Performance Metrics - Clients utilizing TTEC's solutions have reported significant improvements, including a 12% increase in associate retention, a 6-8% reduction in average handle time, 100% compliance accuracy within 60 days, a 23% increase in Net Promoter Score, and a 10% lift in sales conversion rates [7]