Salesforce Bets on Agentforce: Will It Power CRM's Next Growth Cycle?

Core Insights - Salesforce, Inc. (CRM) is focusing on its Agentforce platform to rejuvenate revenue growth, which has recently slowed to single digits after years of strong double-digit increases [1][10] Revenue Growth - In fiscal 2026, Salesforce's revenue growth rates for the first three quarters were 7.6%, 9.8%, and 8.6% year over year [1] - The Zacks Consensus Estimate predicts revenue growth of 9.5% and 10.7% for fiscal 2026 and 2027, respectively [5] Agentforce and AI Integration - Salesforce is developing a broader ecosystem centered on artificial intelligence (AI), data, and collaboration, with Agentforce as a key component [2] - The Agentforce platform, combined with Data Cloud, generated $1.4 billion in recurring revenues in Q3 of fiscal 2026, marking a 114% year-over-year increase [3] - Agentforce alone contributed $540 million in recurring revenues, reflecting a 330% year-over-year growth [3] Booking Trends - Salesforce reported a current remaining performance obligation of $29.4 billion at the end of Q3 fiscal 2026, an 11% increase year over year, driven by larger deals and early renewals [4][10] - Over 50% of Agentforce deals originated from existing clients, indicating effective cross-selling of AI features [4] Competitive Landscape - Microsoft and ServiceNow are also advancing AI automation in the enterprise market, with Microsoft integrating AI features into Dynamics 365 and ServiceNow deploying AI tools for IT service management [6][7] Valuation and Performance - Salesforce's shares have decreased by 40.9% over the past year, compared to a 17.1% decline in the Zacks Computer – Software industry [8] - The company trades at a forward price-to-earnings ratio of 14.37, significantly lower than the industry average of 21.96 [12] - Earnings estimates for fiscal 2026 and 2027 suggest year-over-year increases of approximately 15.3% and 10.4%, respectively, with recent upward revisions [15]