凌晨1点，桔子酒店被指发“性威胁”信息！是系统漏洞还是管理失守？

Core Viewpoint - H World Group has come under scrutiny due to an incident involving a hotel threatening a customer, raising concerns about management and system vulnerabilities [2][3][10] Group 1: Incident Details - A customer reported receiving a threatening message from a hotel after canceling a reservation, stating, "I can go to your room and harm you" [2][11] - The hotel involved, Orange Hotel in Nanjing, claimed that the threatening message did not originate from their staff and that the police are investigating the matter [3][12] - The incident has sparked significant online discussion, with over 2,289 comments and 23.5 million views on social media platforms, leading to skepticism about the hotel's explanation [3][12] Group 2: Consumer Concerns - The incident has raised consumer fears regarding the hotel's system security and potential leakage of customer information [5][14] - Previous complaints have surfaced about similar threatening behavior from hotel staff, indicating a pattern of security issues within the Orange Hotel brand [6][15] - A notable case involved a customer being threatened by hotel security staff after lodging a complaint about noise disturbances [6][15] Group 3: Company Background and Challenges - As of the third quarter of 2025, H World Group operates 12,702 hotels globally, with over 1.246 million rooms, making it a major player in the Asian hotel industry [9][18] - The company has faced criticism for its "霸王条款" (unfair terms) in its membership service, which restricts customers' rights to legal recourse, leading to a recent investigation by the Beijing Consumer Association [9][18] - The ongoing issues highlight the need for H World Group to improve management practices and service quality to maintain its reputation and customer trust [10][19]