2026春运|嘉峪关机场春运首乘服务助力主业发展提质增效

Core Insights - The article highlights the efforts of Jiayuguan Airport to enhance first-time passenger services during the Spring Festival travel season, aiming to improve passenger throughput and support local economic development [1][2]. Group 1: First-Time Passenger Services - Jiayuguan Airport focuses on addressing the core pain points of first-time travelers, such as unfamiliar processes and anxiety, by implementing a series of service measures to create a warm service system [2]. - The airport has established a dedicated first-time passenger service area and assigned "First-Time Passenger Ambassadors" to provide one-on-one assistance, including explanations of the boarding process and distribution of complimentary items like tea and earplugs [2]. - A "worry-free" reservation service has been enhanced, allowing for appointments via phone and WeChat, and a "Five Ones" service method is introduced for elderly and child passengers, ensuring comprehensive support from the car door to the cabin door [2]. Group 2: Impact on Passenger Throughput - First-time passenger services have become a new engine for the airport's growth, with the proportion of first-time travelers in total throughput expected to rise from 8% in 2023 to 13% by 2025, contributing over 22% to the airport's total throughput [3]. - The airport aims to achieve a passenger throughput of over 1.28 million by 2025, supported by optimized flight operations and partnerships with travel agencies to attract potential customers [3]. - Collaborative efforts with local attractions have led to exclusive ticket discounts for first-time passengers, resulting in over 1,500 first-time travelers starting their journey along the Silk Road in the first 20 days of the Spring Festival [3]. Group 3: Future Developments - Jiayuguan Airport plans to continue innovating first-time passenger services and deepen the integration of aviation and cultural tourism, aiming for standardized and regularized service offerings to attract and retain passengers [4]. - The airport seeks to activate the aviation market and provide stronger support for the coordinated development of the civil aviation industry and local industries, as well as the synergy between aviation and cultural tourism [4].