Salesforce (CRM) Q4 Earnings: Taking a Look at Key Metrics Versus Estimates

Core Insights - Salesforce reported $11.2 billion in revenue for the quarter ended January 2026, marking a year-over-year increase of 12.1% and an EPS of $3.81 compared to $2.78 a year ago, with a revenue surprise of +0.32% over estimates [1] Financial Performance - The reported EPS of $3.81 exceeded the consensus estimate of $3.03, resulting in an EPS surprise of +25.69% [1] - Salesforce's shares have returned -18.9% over the past month, contrasting with the Zacks S&P 500 composite's -0.3% change, and the stock currently holds a Zacks Rank 2 (Buy) [3] Key Metrics - Remaining performance obligation (RPO) - Current: $35.10 billion, exceeding the six-analyst average estimate of $34.73 billion [4] - Geographic Revenue - Americas: $7.29 billion, below the $8.25 billion average estimate, with a year-over-year change of +9.4% [4] - Geographic Revenue - Asia Pacific: $1.14 billion, surpassing the $1.06 billion estimate, reflecting a +13.6% year-over-year change [4] - Geographic Revenue - Europe: $2.78 billion, significantly above the $1.86 billion estimate, with a year-over-year change of +19.2% [4] - Revenues from Subscription and Support: $10.68 billion, slightly above the $10.6 billion estimate, indicating a +13% year-over-year change [4] - Revenues from Professional Services and Other: $526 million, below the $558.69 million estimate, showing a -3% change year-over-year [4] - Revenues from Subscription and Support - Agentforce Service: $2.53 billion, slightly below the $2.58 billion estimate, with a +8.8% year-over-year change [4] - Revenues from Subscription and Support - Agentforce 360 Platform, Slack and Other: $2.66 billion, exceeding the $2.24 billion estimate, with a +38.4% year-over-year change [4]