天津滨海机场斩获亚太区域最佳机场大奖

Core Insights - Tianjin Binhai Airport has been awarded the Best Departure Airport in the Asia-Pacific region for the 15-25 million passenger category by the International Airports Council (ACI) for 2025, highlighting its commitment to high-quality service and travel experience [1] Group 1: Service Improvement Initiatives - The airport has optimized domestic check-in resource allocation, introduced innovative international check-in services, and enhanced security checks, resulting in a 10% improvement in check-in efficiency and a 20% improvement in domestic baggage delivery efficiency compared to industry standards [2] - The domestic flight cut-off time has been reduced from 40 minutes to 35 minutes, with an overall flight release normal rate of 93.4% and a take-off normal rate of 89.3% [2] - Upgrades to the hardware environment include the renovation of Terminal 1, which now features new international check-in areas, security zones, customs, border control, and baggage claim areas [2] Group 2: Customer Experience Enhancements - The airport has conducted 105 training sessions for service personnel to enhance service quality, receiving nearly 1,700 passenger commendations, a 2% increase year-on-year [3] - Special services for passengers with unique needs have been improved, including the introduction of a boarding vehicle transition ramp and a comprehensive service enhancement for special passengers [3] - Baggage handling improvements include the installation of automatic packaging devices and cushioning systems to prevent damage during transit [3] Group 3: Cultural and Travel Integration - Tianjin Binhai Airport is collaborating with the municipal cultural and tourism bureau, airlines, and online travel agencies to create new "Flight + X" travel products, enhancing connectivity and service offerings [4] - The airport has expanded its route network, adding new flights to cities such as Chongqing, Fuzhou, and Dalian, and has received approval for a 24-hour transit exemption policy [4] - Cultural events and activities are being organized in partnership with local cultural institutions, reaching over one million travelers and promoting the concept of travel beginning at the airport [4] Group 4: Global Benchmarking - The ACI's ASQ service assessment project evaluates over 400 airports across more than 110 countries, focusing on various aspects of the passenger journey, including transportation, check-in, security, dining, shopping, and personnel service [5]