春节假期上海受理消费投诉六千余件，奶茶免单卡用不了成新问题

Core Insights - During the extended Spring Festival holiday from February 15 to February 23, Shanghai's consumer protection committee received a total of 6,036 consumer complaints, with 1,214 disputes resolved through preliminary mediation [1] Group 1: Consumer Complaints - The complaints primarily involved issues related to hotel accommodations, transportation, and recreational activities, totaling 364 cases [1] - Common problems included refusal of refunds for itinerary changes, discrepancies between actual accommodations and advertisements, inability to check into booked hotels, and inadequate after-sales service [1] - An example highlighted a consumer who faced a 600 yuan fee deduction when attempting to refund a flight ticket due to a schedule change, which he contested [1] Group 2: Promotional Issues - Complaints regarding promotional activities and the use of coupons amounted to 487 cases, with issues such as unclear coupon rules and inability to use them at stores [1] - A specific case involved a consumer who could not utilize a free drink card due to a system error, leading to dissatisfaction and a demand for a full refund [1] Group 3: Online Shopping Complaints - Online shopping complaints remained high, with prevalent issues including defective product quality, significant discrepancies between received items and advertisements, and unresponsive customer service [2] - A notable instance involved a consumer who purchased a chocolate gift box for 109 yuan but received a different item worth only 66.9 yuan, leading to a refund request due to lack of response from the seller [2]