市场监管总局答新京报：保护消费者权益，平台须设投诉“直通车”

Core Viewpoint - The newly introduced regulations aim to enhance consumer rights protection in food safety, ensuring that consumers can "understand, trust, and feel comfortable" while making purchases [1] Group 1: Regulations Overview - The two new regulations are the "Regulations on the Supervision and Management of Food Safety Responsibilities of Online Catering Service Operators" and the "Regulations on the Supervision and Management of Food Safety Responsibilities of Online Food Sales Operators" [1] - These regulations require online food service providers and sellers to prominently display their operating qualifications and ensure the accuracy of this information, thereby safeguarding consumers' right to know and choose [1] Group 2: Safety Mechanisms - Both regulations mandate platform providers to establish mechanisms for "intelligent monitoring, investigation, scheduling, and rapid response" to better manage food safety risks in online operations [2] - The regulations specify prohibited actions for food service operators, such as using spoiled or contaminated food, processing food outside designated areas, and outsourcing food preparation [2] Group 3: Consumer Complaint Handling - The regulations require platform providers to set up complaint and reporting links on the main pages of online food sellers, ensuring that consumer complaints are addressed promptly [3] - The introduction of a "whistleblower" system encourages delivery personnel to report food safety violations, enhancing community oversight of food safety practices [3]