市场监管总局：畅通外卖维权渠道，倡导“外卖小哥”参与社会监督

Core Viewpoint - The National Market Supervision Administration has released two regulations aimed at enhancing food safety responsibilities for online food service providers and sellers, ensuring consumer protection and informed decision-making [2][3]. Group 1: Consumer Rights Protection - The regulations emphasize the importance of consumer rights by requiring online food service providers and sellers to prominently display their business qualifications and ensure the accuracy of this information [3][4]. - These measures are designed to enhance consumer confidence in online food purchases, allowing consumers to make informed choices [3]. Group 2: Food Safety Risk Management - Both regulations mandate platform providers to establish mechanisms for "intelligent monitoring, risk assessment, and rapid response" to better manage food safety risks in online operations [4]. - The regulations outline specific prohibitions for food service providers, such as using spoiled or contaminated food, processing food outside designated areas, and outsourcing food preparation [4]. Group 3: Complaint and Reporting Mechanisms - The regulations require platform providers to include complaint and reporting links on the main pages of online food sellers, facilitating consumer reporting of food safety issues [4]. - Upon receiving complaints, platform providers are obligated to address them promptly, and food sellers must include complaint handling in their food safety risk management [4]. Group 4: Role of Delivery Personnel - The regulations encourage delivery personnel to participate in social supervision by reporting any observed food safety violations by online food service providers to platform providers and regulatory authorities [5].