东航数科自主研发智能问答系统并投入试运行

Core Insights - Eastern Airlines' subsidiary, Donghang Data Technology, has developed an intelligent Q&A system named AskData, which has entered the trial operation phase after three iterations of optimization [1][2] - The system utilizes a large model integration scheduling framework and retrieval enhancement technology, creating a specialized semantic parsing engine and high-precision knowledge base tailored for the aviation industry [1] - AskData allows non-technical personnel to quickly access required data using everyday language, reducing the response time for routine data queries to under 3 seconds with an accuracy rate exceeding 98% [1] Industry Application - The system is designed to meet the specific business needs of the aviation sector, incorporating over 2,000 professional terminology entries and more than 500 synonym mappings, covering 87 core business scenarios including marketing, operations, and services [1] - In the marketing domain, AskData integrates core operational data to support route revenue analysis and market strategy formulation, enhancing the efficiency of route revenue conversion [1] - For operations, the system provides real-time insights into key metrics such as aircraft utilization and on-time performance, aiding in capacity allocation and flight scheduling [1] - In the service sector, it focuses on ground support, complaint feedback, and member services, promoting refined service processes and agile responses, thereby improving the overall quality of flight support services [1] Efficiency and Cost Reduction - AskData automates the handling of massive repetitive data query requests, replacing traditional manual statistics, report generation processes, and related maintenance tasks, which reduces inefficient labor consumption [2] - This automation effectively releases human value and achieves dual optimization in data service efficiency and operational cost reduction [2]