C.H. Robinson Worldwide Touts “Lean AI” at Morgan Stanley Conference, Citing 40% Productivity Gain

Bozeman, CFO Damon Lee, and Chief Strategy and Innovation Officer Arun Rajan emphasized that the company’s approach pairs lean operating principles—focused on rigor, operating discipline, and continuous improvement—with AI-enabled technology and human expertise. Lee said the company is often asked how much of its recent performance is attributable to lean versus technology, and added that the two are “so combined, so symbiotic” that it is difficult to separate their effects.Bozeman said the company’s goal i ...