Ex-Starbucks CEO Howard Schultz demands coffee chain revamp: ‘The answer does not lie in data'

Former Starbucks CEO Howard Schultz posted a lengthy essay on LinkedIn urging the coffee chain to overhaul its US operations after the company posted disappointing quarterly earnings.Schultz, who left the company’s board last fall after he became the public face of the company’s resistance to its employees’ unionization drives, wrote on Sunday that Starbucks needs to regain “a maniacal focus on the customer experience, through the eyes of a merchant.”“The answer does not lie in data, but in the stores.”Schu ...