Lumen Technologies, Inc. (LUMN) JPMorgan Global Technology, Media and Communications Conference - (Transcript)

Core Insights - Lumen Technologies is focusing on capturing the growing demand for fiber and network services, emphasizing innovation in network-as-a-service (NaaS) and security solutions [3][4][21] - The company is undergoing a significant transformation, aiming to redefine customer experience in the telecommunications sector by leveraging digital capabilities and AI [5][19][50] - Lumen's leadership team has been strengthened with talent from major tech companies, enhancing its ability to disrupt the industry [12][21] Group 1: Company Strategy and Innovation - The company is prioritizing the development of a unified network architecture to reduce costs and improve customer experience [4][10] - Lumen is innovating its product offerings, including NaaS and ExaSwitch, to provide better connectivity solutions for enterprises [3][22] - The focus on customer experience is central to Lumen's strategy, with a commitment to delivering services that meet modern digital expectations [6][30] Group 2: Leadership and Culture - The new leadership team is motivated by the opportunity to disrupt the telecommunications industry and create a legacy of innovation [12][14] - A cultural shift is underway at Lumen, emphasizing a "play to win" mindset rather than a "play not to lose" approach [14][15] - The company has implemented extensive training programs to equip employees with the skills needed for this transformation [15][44] Group 3: Market Opportunities and Growth - Lumen is seeing increased demand for custom private networks, with potential deals ranging from millions to billions [24][25] - The company is well-positioned to capitalize on the growing need for data transport driven by AI and cloud computing [9][10][51] - Lumen's digital platforms are expected to create new profit pools, with total addressable markets in the tens or hundreds of billions [20][21] Group 4: Financial Health and Future Outlook - The completion of the TSA agreement has improved Lumen's balance sheet, providing the necessary runway for its turnaround efforts [37][38] - The public sector is expected to return to growth first, supported by large contracts and government initiatives [39][40] - Lumen anticipates mid-markets and large enterprises will follow, with ongoing improvements in sales and product offerings [42][46]