TTEC Recognized as a Major Contender and Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024

Core Insights - TTEC Holdings, Inc. has been recognized as both a Major Contender and a Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024, highlighting its commitment to delivering innovative trust and safety solutions [1][2][3] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enhanced digital CX solutions [6] - The company operates through two main divisions: TTEC Engage, which provides AI-enhanced customer engagement and fraud prevention services, and TTEC Digital, which designs and operates contact center technology and analytics solutions [6] Industry Recognition - The recognition from Everest Group serves as a benchmark for evaluating service provider capabilities and market success, emphasizing TTEC's significant market impact and ability to deliver outstanding services in the trust and safety domain [2][3] - TTEC's Trust and Safety Services utilize advanced technologies like artificial intelligence and machine learning to help organizations build robust frameworks for trust and safety, mitigate risks, and protect customer interests [3][4] Commitment to Excellence - TTEC's leadership expresses pride in the recognition, viewing it as a reflection of the company's dedication to excellence in trust and safety services, which motivates ongoing innovation and impact for clients globally [3][4]