约旦世界银行政府技术运营：数字化转型案例研究（英）2024

Investment Rating - The report does not explicitly provide an investment rating for the GovTech industry in Jordan Core Insights - The Government of Jordan is implementing a user-centric service delivery model through a digital platform called "SANAD" to improve public service efficiency and attract private investment, addressing high unemployment and low public trust [6][20] - The World Bank is financing the design and management of SANAD, which aims to integrate over 2,400 digital services by the end of 2025, enhancing accessibility for citizens [7][37] - The digital ID initiative is central to the transformation, with 810,000 active digital IDs as of now, aiming for 3.5 million by 2025, including eligibility expansion to non-citizens [8][39] Summary by Sections Overview of GovTech in Jordan - The GovTech approach in Jordan focuses on integrated service delivery through the SANAD platform, evolving from earlier e-government initiatives [19] - The government aims to improve the business climate and job creation through its Economic Modernization Vision, emphasizing digital transformation as a key strategy [20][21] Digital Transformation Strategy - The Ministry of Digital Economy and Entrepreneurship (MoDEE) leads the digital transformation, supported by a comprehensive Digital Transformation Strategy adopted in 2021 [22][33] - The strategy includes plans for centralized digital infrastructure and policies to enhance data privacy and digital signatures [22] Public Service Delivery - The SANAD platform has incorporated over 500 digital services, including personal records retrieval and various certificate issuances, with plans for further expansion [7][37] - The government is working on a National Service Register (NSR) to streamline service access and improve performance metrics [43] Citizen Engagement - The government is committed to enhancing citizen engagement through platforms like "At Your Service," which captures feedback and complaints from citizens [45] - The open data agenda is being advanced to improve transparency and accessibility of government data [45] GovTech Enablers - Strong data governance frameworks are essential for the success of GovTech initiatives, with ongoing efforts to establish data privacy protections [46][47] - The World Bank supports the development of regulatory frameworks for e-procurement and digital payments to enhance public service efficiency [48][49]